Warranty and Returns

Gravity guarantees the exchange of defective items for all customers on the platform.

Return Process

Step 1. Identifying a Defect

If you receive a defective item, you have every right to exchange it. Be sure to inspect the item on the first day you receive your order. If you find a defect, you must send a video recording of the defective item to the Quality Control Department.

Contact the Quality Control Department: Telegram account t.me/Gravity_europe

Step 2. Review of the Request

If your request is valid and genuine, a Quality Control Department representative will provide you with the address of the delivery point to which you must return the item.

Step 3. Refund

After the returned item is received and inspected, the full amount for the returned item will be credited to your account.

Step 4. New Purchase

Once the funds have been credited, you can make a new purchase on the platform.

We wish you happy shopping.

Gravity is always here for you!